Telkomsel IoT accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to: Provide, operate, and maintain our website Improve, personalize, and expand our website Understand and analyze how you use our website Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes Send you emails Find and prevent fraud

Transfer and Disclosure of Information Data
Information Data collected by Telkomsel can be disclosed to the government, or other authorized parties based on the law or cooperation agreements, in terms of:

• under the applicable law or in response to legal proceedings, such as a search warrant, court order, or subpoena;

• under the applicable law or in response to legal proceedings, such as a search warrant, court order, or subpoena;

• to protect the safety of Telkomsel and affiliated companies, your safety or the safety of others or for the legitimate interests of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent epidemics, emergencies determined by the Government;

• to investigate internal fraud or policy violations that can be accepted by Telkomsel or affiliated companies;

• if necessary, in connection with the legal proceedings submitted against Telkomsel, officials, employees, affiliates, customers or vendors; or

• to establish, implement, protect, maintain, and uphold Telkomsel's legal rights.

• in the context of sharing data with Telkomsel's business partners where Telkomsel in good faith will only give it in the aggregate form. In the event that Telkomsel shares non-aggregate data, best efforts are required to protect your data such as masking, which is carried out after the signing of a confidentiality agreement, or additional approval by giving notice to you before your personal data is disclosed to business partners or become subject to different privacy policies, so as to ensure the confidentiality of your personal data.

• in the case of cooperation with suppliers, vendors, and service providers who work on behalf of Telkomsel, with the aim of providing the Service, helping to protect and secure Telkomsel’s systems and services.

• to collaborate with Telkomsel affiliates to improve your experience on this Service.

Data Storage
Telkomsel is committed to collecting, processing, and storing your personal data with the best protection for as long as is necessary to provide this Service. Some of your personal data may also be managed, processed, and stored by third parties that collaborate with Telkomsel both within and outside the territory of Indonesia in order to maintain the performance of the Service while still complying with the obligations of access and effectiveness of supervision in accordance with the applicable law.

Telkomsel will retain the Information Data as stated as long as you still use the Service and/or in accordance with the applicable laws.

Correction of Personal Data
In the event that you find a mistake that is displayed about your Information Data due to inaccuracies or updating of your Information Data is required, then you can ask Telkomsel to correct and or update your Information Data that is under Telkomsel's management, by contacting the communication channels available under this Privacy Policy.

Customers are encouraged to take an active role in ensuring that your data are accurate and updated from time to time.

Data Deletion and Destruction
In accordance with the applicable laws and regulations, at your request, Telkomsel can delete (right to erasure) and/or destroy your Information Data from the system (right to delisting) so that the data no longer identifies you, except:

• If Telkomsel needs to store the Information Data to fulfill legal, tax,audit, and accounting obligations, Telkomsel will retain the required Information Data as long as you use our services or according to the period required by the applicable law; and/or

• the personal data in your Information Data is still in a retention period based on the applicable laws and regulations; and / orfor the purpose of destroying Information Data from the system (right to delisting), a court decision is required from you hence Telkomsel can destroy the information or your Information Data that is irrelevant from the system.

Information Data Security
Your Information Data Confidentiality is the most important thing for Telkomsel. Telkomsel will use its best efforts to protect and secure your Information Data from access to collection, processing, analyzing, storing, disclosing, correcting, and deleting by unauthorized parties. However, sending Data Information through the Service is not entirely secure.

Although Telkomsel will do its best to protect your Information Data, you acknowledge that Telkomsel cannot guarantee the integrity, accuracy, validity, and recency of any Data Information that you send through the Service, or guarantee that the Information Data will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors outside Telkomsel's control.

In the event of illegal access and activities on the confidentiality of your Personal Information and beyond Telkomsel's control, Telkomsel will notify you at the first opportunity so that you can reduce the risk arising from that.

You are responsible for maintaining the confidentiality of your data details, including your username, password, email, or OTP from anyone and must always maintain and be responsible for the security of the device you use.

This Privacy Policy may be changed and/or renewed from time to time. Telkomsel recommends that you read carefully and check this page from time to time to find out any changes. By clicking approval at the bottom of this Privacy Policy, or if you continue to access and use this Service after notification of renewal from Telkomsel, you are deemed to have agreed to changes to this Privacy Policy (if any).

Contact Us
If you have questions about this Privacy Policy, please contact +62 21 5240811 or

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