ARTICLES — June 09, 2020

Keeping in Touch with Customers as a Pent-Up Demand Preparation

Coronavirus was declared a global pandemic and stay-at-home campaigns are the new norm in a move to keep social distance to help check the spread of this deadly virus. People staying at home means businesses will be affected, leading to fewer people visiting your business to make purchases. The good news is, it doesn't mean that this situation will stay forever.

When this is all over and the disease gets contained, pent-up demand will arise: consumers will demand what they weren't able to do while they were staying at home. For this reason, messages and staying in touch need to continue as people shelter in place. Here are the things you should decide on to make your business remembered when we get back to normal state.

Tell Them Your Contribution on Preventing Coronavirus Spread

This is the time to make use of your customer mail and phone list. Send them emails or messages to assure them that you are doing everything at your disposal to see that the virus gets controlled. Share any hygiene, cleaning and disinfecting measures you are currently using. Moreover, let them know that all your employees are safe, for example, tell them that any employee experiencing coronavirus symptoms is practicing self-quarantine.

Be More Active on Social Media

Many social media platforms are reporting an exponential increase since the stay-at-home orders started. Many of your customers are frequently checking social media for news and latest updates. Post content that will help your customers to relieve the current panic. You can post the recommended measures of ensuring that the virus doesn't spread and encourage them to follow these guidelines. Feasibly, you can record videos and podcasts and post them on your social media platforms.

Go Online

Many businesses are turning online, not only makeup with their sales but also ensure they are linked with their customers. For example, you will find it rewarding to turning to options such as video conferencing. Get in touch with your customers through their phones with online webinars or live sessions. If you have an eCommerce component in your business, increase your presence by offer discounts to encourage your customers and home delivery services.

Brace Your Business with the Right IoT

By the time the virus gets contained, you’ll have to make sure the customers’ demand can be fulfilled immediately. This is why you have to decide on implementing the right IoT for your business’ mobility. Big data analytics provided from IoT can assist your business in streamlining supplier selection process, cloud computing is useful to facilitate and manage relationships, and logistics and shipping processes can be greatly enhanced through automation.

During the outbreak, your customers are likely to be having many questions. Analyzing the possible questions, providing the answers and fulfilling their needs will help you stay connected with your customers and get remembered after the pandemic. Visit https://telkomseliot.com and decide how you’ll prepare your business effectively for future pent-up demands.

NEWS — Sep 20, 2021
The Importance of IoT Role Transforming the Energy Sector

The growing energy industry requires businesses to adapt. Today

READ MORE >>
NEWS — Feb 28, 2022
The Frictions That Leader May Face When Trying To Innovate

Innovation is unavoidable in business. However, this is the fri

READ MORE >>
NEWS — May 08, 2019
Building a Smart City: It’s More Than The Technology

Building a smart city takes more than implementing new and powe

READ MORE >>
NEWS — Jul 22, 2020
Deciding an Effective Business Development Strategy with IoT

IoT has the power to streamline business operations and improve

READ MORE >>
NEWS — Dec 11, 2020
Rail Transportation is Much Safer Now, Thanks to IoT FleetSense

Safety is one of the ultimate responsibility of railways. See h

READ MORE >>
NEWS — Aug 12, 2020
IoT As a Part of Your Digital Transformation Agenda

Your digital transformation strategy will determine how your bu

READ MORE >>
NEWS — Apr 07, 2020
Maintaining Effective Medical Supply Chain Monitoring During Pandemic with IoT

With the pandemic spreading fast in Indonesia, our healthcare p

READ MORE >>
NEWS — Nov 25, 2020
IoT Strategies for a Holistic Transportation Management

When you manage your transportation holistically, your business

READ MORE >>