ARTICLES — December 23, 2020

All You Need to Know About Robotic Process Automation

There’s a necessity to automate as many business processes as possible. Not only is automation is time-saving, it also saves costs by making business processes much faster, more accurate, and more secure. Fortunately, there is a solution, one that doesn’t require manual data entry or completely overhaul your system to change how your business process work: Robotic Process Automation.

To streamline various enterprise operations and reduce costs, businesses are looking into a rising technology called Robotic Process Automation (RPA). With this technology, businesses in various industries can automate tedious and mundane business processes, enabling users to allocate more time to serving customers better, crafting new ideas, or other higher-value work.

RPA is gaining a lot of traction as it’s being adopted in businesses, still, there are some decision makers who are still in doubt about whether RPA is worth the investment. If you are among those who aren’t sure yet, let’s take a look at what RPA is and the benefits it can provide to your business.

What is Robotic Process Automation?

Robotic Process Automation is a technology that companies can use to relieve human workers of repetitive tasks. It mimics the activity of a human being in carrying out a task within a process more quickly and accurately than humans, allowing them to do other tasks requiring human strengths such as emotional intelligence, reasoning, judgment, and interaction with the customer.

The goal of Robotic Process Automation is to replace repetitive and clerical tasks performed by humans with a virtual workforce. For example, it can be used to automate workflow, infrastructure, back-office processes that are labor-intensive. As a result, the implementation of RPA typically gives businesses 20% to 30% cost savings by improving efficiency, reducing errors, and increasing compliance.

How Robotic Process Automation Works

RPA does not replace humans with actual robots. Instead, RPA works by accessing information stored in your existing IT systems through tools that can integrate with your applications through softwares that let you configure automation workflows to automate your business operations.

Through this automation, RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses, and communicate with other systems in order to perform a variety of repetitive tasks 24/7, without mistakes.

The Benefits of Robotic Process Automation

RPA’s approach is to streamline internal processes to enable better insight into trends and opportunities for businesses. RPA works best with rule-based, regular tasks that require manual inputs. Here are the benefits of implementing RPA for your company.

●     Higher productivity

Save time by optimizing processes that would’ve taken minutes into seconds so employees can focus on serving the customers better.

●     Lower operational costs

Gain efficiency by automating data entry or content management tasks and assigning employee hours on higher-revenue tasks.

●     Better quality of work

Eliminate human error and maintain consistent high quality of work by relying on AI’s accurate processing and machine learning.

●     Easy scalability

Gain agility by easily adding or reducing bots, changing rules on the fly, integrating new softwares, or implementing it to other tasks as needed.

●     Decreased cycle times

Optimize development processes and enable users to configure their own RPA bots in a short time.

●     Quick return of investment

The saved time and costs allow for efforts to be shifted towards innovation, thus adding competitive advantage to the business.

Robotic Process Automation’s Impact Across Various Industries

Big or small, enterprises can benefit from RPA by automating and expediting mundane, repetitive processes. Let’s take a look at RPA benefits and use cases for major Industries.

●     Banking

Predict loan approval, review documents and enter customer details for know-your-customer (KYC) reports, and validate various checks for due diligence (CDD).

●     Education

Sort out grant applications, generate course lists and manage the registrations, prepare certificates, and schedule classes according to availability.

●     Healthcare

Automate patient admission, billing, and claims processing, as well as inquiry reporting & complaints resolution. RPA can also be used to predict patient revisits according to their health history.

●     Human Resource

Effectively process through recruitment applications, automatically monitor interested candidates and download resumes. RPA can also verify payroll and its terms of payment, and extract information for other HR administration tasks that require constant updating.

●     Logistics

Gain operational flexibility when you let RPA auto-create booking numbers for customers and confirmation to shippers. Automatically track and record movement for inventory management, and auto-update the warehouse management system for return of damaged goods.

In this digital transformation age, Robotic Process Automation is required for companies to build an effective working environment, and more importantly, it is revolutionizing business efficiencies and increasing productivity. Visit and find the right IoT technology to meet your automation objectives.

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