ARTICLES — July 12, 2019

3 Ways to Zoom Ahead of The Competition

In a world increasingly connected, businesses are competing closer than ever with increasingly similar business models. What can help your business stay ahead of the competition is in your customer’s experience with your brand. Here are the 3 things you need to maintain customer satisfaction and trust:

Speed

When it comes to delivery of services or products customers want a seamless, speedy process with zero hiccups. For example, scheduling an appointment for a home leasing survey. Usually, customers are expected to fill out an application, wait for the available slot, and after the appointment is done, customers still need to wait to get the approval. This might seem like a lot of pit stops for the customers, but on the business side, everyone is working hard and fast to get things scheduled and approved accordingly. Well, no more of that hard work. 

With TOMS, an order management solution by Telkomsel, the moment a customer applies for an appointment, TOMS will automatically schedule a visit and assign the nearest agent to immediately conduct a survey. Once the survey is made, all the data could be sent in real-time to the head office for fast processing. Making it possible for the customer to get their lease approved on the same day, and the business to easily manage the data-processing.

Accuracy

Customers aren’t interested in how busy your business work to get their orders right. They want their orders done fast and right. This being said, your order processing and delegation to other departments need to be spot on. When your departments are all connected in an IoT infrastructure, you can be sure that everyone’s job can be done fast and accurately.

Consistency

Staying on top of the game requires tenacity and that strength is built with consistency. Keep your customer relations on point with great service, good communication, and fast response to issues. With every order received with a smile is a customer willing to share your brand to a friend. And that reference is valued more than an advertisement in a billboard somewhere. When you use TOMS you can track every order made and make sure it is received well by the intended customer. Connect it with Fleetsight for your logistics business and get better visibility to your orders on the road.

Customers are simple. They want things to always be easy, fast, and precise. So, make your order processing simple by building your business with Telkomsel IoT. This way, you’ll be set up for easy growth and consistent quality of service. This is the way you stand out from your competition. 

 Check out what IoT can do for you.

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