ARTICLES — August 06, 2019

3 Things Poor Connectivity Does to Your Business Performance

Businesses of any size have workforces that span the globe and customers who expect brilliant service anytime, anywhere. Today, connectivity is more than just a tiny part of communication. It is now the essential fabric that determines both business productivity and customer satisfaction. If it’s done right, connectivity can bring your business to new levels. Done poorly, on the other hand, you could lose competitive advantages in your business sector.

Your overall internet connection helps build the foundation of a positive relationship between your business and customers, so the type of network you choose is important to reach success. These are the things that could happen if you looked away from your business’ connectivity issues.

Relatively Slow Customer Service

Keeping up with technological development is all about giving a much-needed solution to your customers. When you’re trying to help a customer resolve an issue as quickly as possible, internet speed can make all the difference. Up to this day, cutting-edge businesses are looking for new ways to leverage connectivity to provide better customer service. Ways like screen sharing, streaming video from customers’ phone and other digital forms of service can hardly be implemented without a reliable connection.

Limitations on Employees’ Productivity

Research by Sandisk shows that slow internet connection loses employees 1 week of productivity each year. When bandwidth is shared among employees, connectivity speed is limited, making employees harder to work to their full potential. From communication, managing tasks to capturing and storing valuable data, these processes require a fast network to be able to complete tasks effectively. Providing your workforce with the necessary and up-to-date-equipment and infrastructure to help them complete their daily tasks is important to maintain optimal productivity.

It Affects Your Business Revenue

Beyond your employees' inability to complete their tasks and morale drops, slow connectivity causes profit loss. If your company's CRM is slow it can affect your customers' experience. If your retail store’s EDC connection is sluggish, your customers may cancel on their purchase and go to another store that provides a better payment experience. If one of your branch offices’ connectivity is unresponsive, communication between offices can be delayed and interfere with your company’s productivity. This shows that connectivity does affect your business revenue.

With these points in mind, choosing the right provider is critical to your business functions as necessary. Not only getting the best speed but also ensuring your service is supported by an expert team. Telkomsel IoT Managed Service Connectivity offers you a reliable, secure and cost-effective Managed Connectivity Services like turnkey end-2-end connectivity using the 2G/3G/LTE spectrum and Leased Line or VSAT. By collaborating with various leading industry partners, Telkomsel IoT Managed Service Connectivity is here to help your enterprise operate anytime, anywhere, with total peace of mind.

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